Our Property Management Guarantee to You


We think we are the best residential property managers in Melbourne, and we are happy to put our money where our mouth is.

If we fail to deliver on our promises to you, or if you are unhappy with our service, we will manage you property for FREE FOR THREE MONTHS*.

Our Property Management Guarantee is backed up by 43 Service Standard promises to ensure you receive the very best:

  • Marketing of your Rental Property;
  • Leasing of your Property;
  • Collection of Rent Monies;
  • Repairs and Maintenance;
  • Tenancy Agreement Renewals;
  • Periodic Inspections;
  • Tenancy Vacating Procedures;
  • Property Disbursements and Statements;
  • Complaints Handling;
  • Management of Personal Information;
  • Documentation;
  • Communication; and
  • Professional Standards.

So you can be confident you are receiving the best Property Management service on offer.

It’s a guarantee we’re proud to put in writing.

To see a full copy of our 43 Service Standards & Guarantee, or to learn more about our Property Management Services, contact our Business Development Manager.

* Free management fees apply to those clients who are dissatisfied with the service received, where dissatisfaction has been brought to our attention and we have failed to address your concerns. For full details on our Service Standards & Guarantee please contact us.